Thank you for stopping by 12HourGrind.com and Shop12HourGrind.com!

Information pertaining to Shop12HourGrind.com:

Our enamel pins are original, with each design idea created by Tae herself. Wear these cute pins placed in a seam on your scrub top, lab coat, bookbag, purse, jean jacket, dad cap, or wherever you choose! Get my cute enamel pins for yourself or give them as gifts!

Products, designs, and ideas on this site, and all associated with 12 Hour Grind™, are the sole property of 12 Hour Grind™, LLC and any reproduction or recreation in any form is strictly prohibited.

Shop policies:

The enamel pin order processing time is 1-2 business days, followed by

Standard Economy shipping time: 3-7 business days
Insured Economy shipping time: 3-7 business days
Express shipping time: 1-2 business days

If you have any questions about your order, please send an email with your full name and order number to help@12HourGrind.com. Please do not DM.

FAQ:

When will my order ship?

For orders placed July 12th onward refer to the above timeline. For orders placed prior to July 12th, 2021,

Order shipping times are located under each item. If your order contains an enamel pin, all enamel pin orders ship within 2-6 weeks from the order date. Once your order ships, you will receive an email with your tracking number.

Can I cancel an order?

We apologize, but our store does not accept any cancellations, returns, exchanges or refunds.

Can I exchange an order?

We apologize, but our store does not accept any cancellations, returns, exchanges or refunds.

What if my order arrives damaged or broken?

Please email us, within 14 days of your delivery date (provided by the USPS website), at help@12HourGrind.com with your full name and order number for further assistance.

What if the shipping carrier loses my order or my order is stolen from my mail?

During checkout, we offer two shipping options. One option, premium shipping, includes insurance that covers the replacement of lost or stolen orders. Please choose Premium Shipping if you would like your order protected. If you choose to forgo Premium Shipping, 12 Hour Grind is not liable for lost or stolen items.

What if my order is lost or stolen and I paid for premium/insured shipping?

Please email us at help@12HourGrind within 30 days of your delivery date or within 30 days of your last tracking update.

How can I contact customer service directly?

We are happy to help! Please send us an email at help@12HourGrind.com.

USPS DELAYS:

Please be aware that USPS is experiencing massive network-wide delays.

This will impact your orders in the following ways:

– It will take longer for USPS to scan in your packages. This means you might get a tracking status of ‘Pre-shipment” for up to 5 days. Your package is at UPSP waiting to be scanned in and sorted by a postal worker.

– Your orders will require more time to deliver. USPS currently has a major shortage in drivers and transportation, as stated on their website.